Shipping Policy

Thank you for your interest in Sun Flux, the PV Solar hot water controller. Here’s our shipping policy to help you understand the details of our shipping process.

Shipping Method: All shipments will be sent from our warehouse in Brisbane, Australia via international courier. We use reliable and trusted shipping carriers to ensure that your order is delivered safely and securely.

Processing Time: We strive to process your order as quickly as possible. Typically, your order will be dispatched within 48 hours after it has been placed. However, during peak periods or due to unforeseen circumstances, it may take longer. In such cases, we will notify you of the expected delay.

Shipping Confirmation: As soon as your order has been dispatched, we will send you an email confirmation that includes your tracking number. You can track the status of your shipment by using the tracking number provided. If you do not receive an email confirmation with a tracking number within a reasonable time frame, please contact us at the email address or phone number provided on our website.

Shipping Cost: The cost of shipping is calculated based on the weight and destination of the package. The shipping cost will be displayed at checkout before you finalize your order. Please note that any customs fees, taxes, or duties are the responsibility of the recipient and may be collected at the time of delivery.

Shipping Time: The time it takes for your order to reach its destination will depend on the shipping carrier and the destination country. We will provide you with an estimated delivery time based on the information provided by the carrier. However, please note that we cannot guarantee delivery times as they may be affected by unforeseen circumstances such as weather, customs clearance, or other delays.

Please ensure that you provide us with the correct shipping address as we cannot be responsible for any delays or additional costs resulting from incorrect or incomplete addresses.

We value your business and want to ensure that you are completely satisfied with your purchase. If you have any questions or concerns about our shipping policy, please do not hesitate to contact us. Thank you for choosing Sun Flux.